RESOURCES

For Banking & Mental Illness read this thread

RBI in 2016 on Guardianship (Mental Health Act)  

RBI in 2015 - Master Circular on Customer Service - sections 9, 10, 11

RBI on Guardianship (National Trust) Act and Sushma Sharma Case Judgement


RBI on Banking Accessibility
RBI on Facilities for visually impaired


Also
RBI on pensioner


RBI on thumb impressions




RBI on ramps etc


CCOD on Singhania case